Thank you for shopping with us! We hope you and your furry friend love our dog treat kits. However, if you're not fully satisfied with your purchase, please review our refund policy below.

Returns & Refunds

1. Eligibility for Refunds

Refunds are available for unused and unopened products within 14 days of receiving your order.

To be eligible, items must be in their original packaging, unused, and in the same condition as when they were received.

2. Requesting a Return or Refund

To initiate a return, please email our customer service team at pawsometreatseu@outlook.com

Provide your order number, a brief explanation for the return, and any supporting images if there is an issue with the item.

3. Return Shipping

You are responsible for return shipping costs unless the item arrived damaged or defective.

We recommend using a trackable shipping service to ensure safe return.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 5 days of receiving it with photos and details.

We will arrange for a replacement or full refund as appropriate.

5. Processing Refunds

Once we receive and inspect your returned item, we will notify you by email regarding your refund status.